Last updated: 21 October 2026
Every DUABOR product is a digital download, so this policy explains when you can get your money back and how to ask.
Product guarantees
Many of our products carry their own money-back guarantee, and the guarantee period is shown on each product page (for example 7, 14 or 30 days). If a product page shows a guarantee, that guarantee applies to your purchase. Email us within the stated period and we will refund you in full.
Yes, With Your 2:2: Open Door or Your Money Back
This guarantee applies to Yes, With Your 2:2: Route Finder, Yes, With Your 2:2: Full Kit and the upgrade between them.
- Answer the Route Finder Sheet with your true answers. If none of the three doors (Sweden SI, Erasmus Mundus, China CSC) returns Go or Possible, ask us for a refund within 7 days of your payment and you will be refunded in full.
- If your files do not reach you within 24 hours of payment, you will also be refunded in full.
- To ask, email payment@duabor.com or message us on WhatsApp (+234 811 848 1075) with your order number and the email you used at checkout.
- If you upgraded from Route Finder to the Full Kit, the 7 days count from your first payment.
No scholarship is guaranteed. This guide is independent and is not affiliated with the Swedish Institute, Erasmus Mundus or the China Scholarship Council. Rules are read from official pages on the date shown in the guide and can change.
When you can always get a refund
Whether or not a product has a guarantee, you will get a full refund if:
- You were charged but did not receive your product, and we cannot deliver it within 48 hours of your message (24 hours of payment for Yes, With Your 2:2, as stated above).
- The file will not open or is damaged, and we cannot send you a working copy within 48 hours.
- You were charged twice for the same order. We refund the duplicate payment.
- The product is materially different from what its product page described.
When a refund may not apply
If a product has no stated guarantee and the file was delivered and works as described, we usually cannot refund a change of mind, because a downloaded file cannot be returned. If you are unsure, write to us anyway; we look at every request.
How to request a refund
- Email payment@duabor.com.
- Include your order number and the email address you used at checkout.
- Tell us briefly what went wrong.
We reply within one business day, Monday to Friday.
How you are refunded
Approved refunds go back to your original payment method through Flutterwave or Paystack. Once we approve a refund, it usually reaches you within 5 to 10 business days, depending on your bank.